CodBag Hat-Trick. This guy is a triple-trhreat

So My jack-ass buddy from New York popped up again today with yet more abuse. Now remember, the most inflammatory thing I have done to this guy's face is to offer him a full refund for a TV FedEx damaged. Here is the e-Mail he sent last night, 5 hours after we signed for the package.

Where is my refund? I was supposed to get it last week when we had spoken....??? This whole thing is odd. You have $1000 insurance out on this and are getting a claim for 4 times wht it is worth. I would think that not only should I have had a timely refund, but something extra for my initial inconvenience incurred and all the time spent calling you, FedEx, etc...

What initial inconvenience you fuck-tard? Did you have to pull a redundant freight quote just to entertain some half-wit dolt? Have you persevered multiple phone calls from some twit with a chip on his shoulder? Did you have to file a freight claim? Please, Cod-Bag. Let me reimburse you for being such a giant pain in my ass.

With this little gem of an e-mail you are now in the running for CodBag of the year.